We provide internet access throughout the property. Guests can connect to Wi-Fi in various common areas and accommodations, ensuring that you can stay connected with ease during your stay. Whether you need to check emails, share moments with friends and family, or attend to any urgent matters, our reliable internet service is available to meet your needs.

Yes, we ensure that fresh spring water is always available for our guests at Centro Intacto. You can find plentiful supplies of clean, refreshing spring water in the kitchen and throughout the property. We are committed to providing you with healthy hydration options at all times during your stay, allowing you to refresh and replenish effortlessly as you enjoy your time at our facility.

To ensure a smooth and comfortable start to your stay, we recommend contacting our Front Desk in advance to confirm your expected arrival time. This allows us to prepare for your check-in and provide any necessary assistance upon arrival. Similarly, for check-out, please consult with our Front Desk to verify the time and to make any needed arrangements for your departure. Our team is here to assist you and make sure your transition in and out of Centro Intacto is as smooth as possible.

Centro Intacto is a sanctuary dedicated to healing, rest, and personal transformation. To preserve the peaceful and intentional atmosphere we cultivate, we kindly ask that guests refrain from selling products or soliciting business from other guests during their stay.

Our space is designed to support connection, reflection, and rejuvenation—free from commercial distractions. We appreciate your understanding and cooperation in honoring this shared experience for everyone.

Yes, we offer a thoughtfully curated selection of books available for our guests to enjoy during their stay. Our collection has been personally chosen by our founder and includes titles that reflect the values of healing, consciousness, natural living, and personal growth. Whether you're looking for quiet inspiration or deep reflection, you'll find plenty to explore in our library.

Gratuities at Centro Intacto

Centro Intacto is a small, intimate retreat center with a dedicated team committed to making your stay truly nourishing and memorable. With just one kitchen and 1–2 chefs (who also personally serve each meal), and a single housekeeper maintaining our space, every detail is handled with care and intention.

While gratuities are entirely optional, they are deeply appreciated by our small team. Many guests have asked for guidance, so here are suggested amounts based on common offerings:

• Luggage assistance (if applicable): $10–15+ per guest

• Housekeeping (at the end of your stay): $15–20+ per guest

• Kitchen staff (who also serve your meals): $25–30+ per guest

Because our team wears many hats, feel free to express your appreciation as you feel moved. Whether it’s a kind word, a note, or a tip, your gratitude means the world to us.

Bringing cash is completely optional, but it can be helpful depending on your personal preferences and interests during your stay.

Here’s what to consider:

• If you're interested in taking home natural remedies or special souvenirs, cash may come in handy, especially for smaller, personal purchases.

• Tipping is optional, but many guests choose to leave cash tips for services they find particularly meaningful (see our “Tips on Tipping” section).

• For guests staying 7 nights or more, Mexico Customs and Immigration requires a $40 cash payment for the FMM tourist permit upon entry.

Optional Cash Amounts to Consider Bringing:

• For tipping and small purchases: $50–$400

• For the tourist permit (if applicable): $40

• Total suggested: $100–$450 USD in cash should be more than sufficient for most guests.

Yes, we have a laundry room available for guest use. As a small center, we offer one shared laundry facility on the property. Guests are welcome to use it during their stay for personal laundry needs.

Please feel free to ask the Front Desk if you need detergent or have any questions about availability and usage times. We're happy to assist!

To preserve the purity of our environment and support the health and well-being of all guests, Centro Intacto is a smoke-free property. Smoking—including tobacco, e-cigarettes, and vaping—is not permitted in guest rooms, common areas, or anywhere on the grounds.

Centro Intacto strictly complies with Mexican federal law, which prohibits the possession and use of illegal drugs, including recreational cannabis—even if it is legal in your country or state of residence.Visit https://www.cbp.gov/travel/us-citizens/cbp-reqs-mexico for more details.

At Centro Intacto, we maintain a serene, healing environment rooted in natural living and inner balance. To support this atmosphere, we do not serve or permit alcohol in public areas or the dining space throughout the week.

Exceptions & Special Occasions:

• Ceremonial Use: On rare and intentional occasions, we may offer a small serving of traditional mezcal during specific cultural or spiritual ceremonies. This is optional, guided, and part of a curated experience—not recreational consumption.

To preserve the peaceful and restorative atmosphere of Centro Intacto, cell phone use in public areas is not permitted. We kindly ask that you only use your phone inside your private room.

Out of respect for the quiet retreat experience, we also request that phones not be used on your room’s patio, as nearby guests may be enjoying the natural stillness and personal reflection in their own spaces.

Why This Matters:

Centro Intacto is designed to foster deep presence, genuine connection, and mental clarity. Studies have shown that even the presence of cell phones can be distracting and mentally fatiguing. We invite you to use this opportunity to truly unplug and reconnect—with yourself, others, and nature.

Important Note on Coverage:

Please be aware that not all U.S. or international carriers provide reliable service in the Tecate region. Before your visit, check with your provider regarding coverage, roaming fees, and international plans if you intend to use your phone at all during your stay.